Refund policy

Custom & Made-to-Order Pieces

All custom and made-to-order items are final sale. You have 72 hours from the time of purchase to request a cancellation. After that window, we begin production and cannot offer returns, exchanges, or cancellations.

Non-Custom Orders

For eligible, non-custom items, you may request a return within 7 days of the delivery date. To initiate a return, please email laura@whim.nyc with your order number and reason for return. Items must be unworn, in original condition, and returned in their original packaging.

Customers are responsible for all shipping costs associated with returns, including any insurance or tracking.

Exceptional Circumstances

We understand that life happens—and while our policies are firm to protect the integrity of our craftsmanship, we always want you to love your jewelry. If you feel your situation warrants special consideration, don’t hesitate to reach out. We’ll do our best to help.

Questions? Reach out any time at laura@whim.nyc